Refund policy

RETURN AND REFUND POLICY

Last updated: 19 Sep 2026

At Sipp Drinkware, we take immense pride in our quality control and craftsmanship. If something isn't right with your order, our policy is outlined below.

1. Return Timeframe & Eligibility

  • We offer a 7 days return/replacement window starting from the verified delivery date.

  • To qualify for a return:

    • The item must be completely unused, unwashed, and in its original pristine condition.

    • The product must remain in its original branded box, with all protective wraps, straw attachments, manuals, and accessories intact.

    • Proof of purchase (Order ID or invoice) is required.

2. Damaged, Defective, or Incorrect Items In the rare event that your product arrives dented, cracked, leaking, or with a manufacturing defect:

  • Notify us within 24 hours of delivery at support@sippdrinkware.com.

  • Include clear photos/videos of the defect along with your unboxing clip and package label.

  • Upon quick verification, we will dispatch an expedited, free replacement at zero extra cost to you.

3. Non-Returnable Items For hygiene, personal safety, and operational standards, the following cannot be returned:

  • Items showing signs of liquid usage, washing, physical scratches, or alterations.

  • Personalized or custom-engraved merchandise.

  • Items marked as "Final Sale" or bought during clearance promotions.

4. Exchange Process Want a different colorway? We permit one-time color exchanges within 7 days of delivery, provided the item is brand new and completely unused. Once our warehouse receives and inspects the returned unit, the replacement will be shipped out.

5. Return Shipping Costs

  • Defective/Wrong Products Sent: We cover 100% of reverse pickup logistics fees.

  • Discretionary Returns / Exchanges: Customers may be responsible for a reverse pickup charge of [REVERSE SHIPPING FEE, e.g., ₹99] to cover carrier transit costs, deducted from your final refund value.

6. Refund Processing & Timing

  • Once your return reaches our facility, please allow 1-3 business days for inspection.

  • Approved refunds will be credited back to your original payment method (Bank Account/UPI/Card) within 15 business days.

  • For Cash on Delivery (COD) returns, our team will provide a secure link to collect your verified UPI ID or Bank NEFT details for the transfer.

7. How to Initiate a Return Email us at support@sippdrinkware.com with the subject line: "Return Request - [Your Order ID]" and our support crew will guide you through the process within 24 hours.